Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Web Hosting Control Panel you can find an in–depth Help section featuring tons of instructional articles and regularly asked questions. They are contributed by our support team of seasoned technicians. Just fill in your question and our clever software will return the best possible answer.

  • Top quality support service
  • How–To Video Clips

  • For those of you who would like to find out how to address a frequently experienced problem by watching a tutorial video, we have added a compilation of video tutorials to our Web Hosting Control Panel. All the educational video clips are brief and easy to understand. They offer visual demonstrations of different web site administration activities.

  • Intuitive help center
  • A Sixty–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 customer care service and feature a 1–hour ticket response guarantee. Our capable support engineers will be at your disposal day and night and will solve any issue that you could possibly face within less than sixty minutes after the support ticket submission. In the majority of instances, an answer will be given to you in less than twenty minutes.