Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
Every single help request you submit to us will be dealt with within maximum sixty minutes. In case your ticket or e–mail requires additional assistance from a server admin, we’ll forward it and leave a note to notify you that your case is being examined. If you make use of the Administration Services package, any of the server administration services included there will be completed at a time that is suitable for you.
A Top–Class Help Desk Support Service
We’ll be available to you 24/7 to answer any questions that you may have connected with our Web Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require help handling server admin procedures, you can order our Administration Services package, which includes data backup storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures
An Intuitive Help Area
We have equipped the Web Hosting Control Panel with an elaborate knowledge base, which includes extensive explanations of its features and functionalities. Besides, we have shot detailed video tutorials that will further explain to you how to carry out a given task or resolve a commonly experienced problem. All the educational articles and the tutorial video clips are readily accessible from every Web Hosting Control Panel section via the Videos and Help buttons in the top right corner.