Though this is not the most importantfactor to recognize a trustworthy cloud hosting company from a bad one and a reseller from a real supplier, being able to call and communicate with a live person is a sign that you aren't using the services of a one-person firm and that you will be able to reach someone if you're in need of support. The phone support for website hosting services may range from common to dedicated, so the issues which can be resolved through a call vary based on the particular supplier. In the general case, these issues are simpler and include billing or 1st level tech issues since more difficult matters often require a support ticket where both you and the sysadmins can track the proceedings with a given situation. Nevertheless, having the option to phone call your provider will save you considerable time and efforts for the numerous tiny problems that may eventually appear when you manage your web hosting account.
Phone Support in Cloud Hosting
Since we have live telephone support 14 hrs every day, you have the option to call us and speak with one of our customer support representatives to get more information about all Linux cloud hosting packages that we offer and make sure that our servers meet the system requirements for your web sites before buying anything. For your benefit, we have phone numbers on 3 continents so you'll be able to call the one nearer to you - in the USA, Great Britain or Australia. In case you are already an existing customer, you'll be able to call about general and billing matters, and about some technical ones. If the situation is strictly technical or it needs more time to investigate, you should use our ticketing system, which will allow both you and our tech support crew to monitor the information supplied by either side.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we supply include live phone support for 14 hours every day. In case you are unsure which package will be appropriate for your sites, you want to find out more about the plan's specs or you'd like to have any other kind of info about our services, you're able to call any of the local telephone numbers which we have in the U.S.A., the UK and Australia and our customer support agents will assist you. If you already own an account, you will be able to get in touch with us about sales and general issues, although we are often able to help with a multitude of technical issues as well. For entirely tech troubles you will need to take advantage of our in-built ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the better option when your issue requires longer time to be taken care of or it has to be escalated to our system administrators.