A live chat is one of the several ways of communication offered by some website hosting providers as part of their support service. Determined by the service provider, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is faster in comparison to a support ticket and it'll make it less likely to misspell or misunderstand anything compared to a call with a representative. What's more, when the problem that you experience requires some time to be examined and dealt with, you're able to do something else in the meantime rather than just waiting, as you would have to do if you call. You can also take advantage of a live chat assistance service absolutely free provided that you have world wide web accessibility even when your hosting provider is based in another country and they do not have a local phone number you can call.
Live Chat Support in Cloud Hosting
We supply a live chat assistance service for all Linux cloud hosting packages that we offer and we will assist you with almost everything live. In case you don't have an account with our company yet, we will be able to provide you with more details about the packages to help you to choose the most appropriate plan. In case you are an existing client, we are able to help you with any billing or general matter and also with various common tech troubles, for example an email address setup in a desktop email client. When you cannot phone us for whatever reason or you're in some country where we do not have a local telephone number, the live chat is the best option to get in touch with us. Needless to say, some matters require additional time to analyze and test, which means that you will have to open a support ticket to our technicians, still, we will save your time and help you with a number of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as part of our services, so when you have any kind of questions about our semi-dedicated packages, you're able to get in touch with our customer care team at any moment no matter if you've already obtained your account or not. In general, the chat service is for billing, pre-sales and basic questions and difficulties, but we are able to assist you with quite a lot of technical questions as well. We can help you pick the proper plan for your web sites in case you do not have an account yet, we can answer any billing questions or concerns you have or we can assist you with installing your new email address on your PC or smartphone - all of this will be done promptly as our live chat service is available all day long, each and every day. Whenever you require help, you're able to speak to an agent and save time and effort.