A ticketing system is the most widespread medium of communication that web hosting providers offer to their clients. It’s most often part of the billing account and is the best way to solve a problem that requires a certain period of time to examine or that needs to be forwarded to a system administrator. Thus, all replies provided by either party will be kept in one place in case someone else needs to work on the problem in question and the info in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, so you will have to sign in and out of no less than 2 accounts in order to do a certain task or to contact the hosting company’s help desk support staff. In case you want to manage a handful of domain names and each one of them is hosted in its own account, you’ll have to use even more accounts simultaneously. Besides, it could take a substantial length of time for the provider to reply to your ticket requests.