A ticketing system is the most widespread medium of communication that web hosting providers offer to their clients. It’s most often part of the billing account and is the best way to solve a problem that requires a certain period of time to examine or that needs to be forwarded to a system administrator. Thus, all replies provided by either party will be kept in one place in case someone else needs to work on the problem in question and the info in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, so you will have to sign in and out of no less than 2 accounts in order to do a certain task or to contact the hosting company’s help desk support staff. In case you want to manage a handful of domain names and each one of them is hosted in its own account, you’ll have to use even more accounts simultaneously. Besides, it could take a substantial length of time for the provider to reply to your ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket whilst browsing your files or configuring different settings. The ticketing system is being strictly monitored 24x7 by our help desk support staff representatives and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to receive help. In stark contrast with some other web hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and request info in regard to any technical or billing issue. Besides, you can read a collection of informative articles, which will help you resolve the most common difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated packages, was created with one objective in mind – that you should be able to manage everything associated with your account in a single place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an enquiry or bump into a complication, you can touch base with our support engineers straight away without the need to go through a totally different admin interface. You can search through your files or check a variety of settings within your account while you submit a new ticket or read the reply to an old one. In case you have many tickets and you wish to find a specific one, you can resort to the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a response in no more than one hour irrespective of the nature of your inquiry or issue.