Being able to communicate with your cloud hosting supplier if you have any type of questions or encounter any issues is very important and how quickly they will answer and react is often crucial, in particular when your website is business-oriented, as longer downtime can often mean losing prospective customers. The support options are also a quick way to recognize actual providers from resellers. The latter usually reply just to e-mail messages or support tickets and you'll have to wait for a whole day or even more so as to get a reply. If the issue involves several responses, you may end up losing several days so as to have a problem fixed. Using a genuine and reputable web hosting company, you will be in a position to connect with the support team at any time and receive a prompt reply whatever the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Hosting
The customer and tech support services for all of our cloud hosting
packages are round-the-clock, therefore you can forget about waiting for a couple of days in order to get assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an email. If you currently have an account, you're able to open a support ticket on top of the other three options for communication. You're able to pick the most suitable way to contact us based on where you are or the device you are using. We can easily help you for almost any hosting-related query that you may have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even in this situation the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try out our support services even before you purchase a semi-dedicated server
account from us since we have telephone and online chat support for billing, pre-sales and general questions. Our representatives will assist you to select the perfect package or give you info about our servers, so as to check whether the system requirements for your sites are met. In case you're an active customer, you can also get in touch with us through e-mail or via our ticketing system, which can be accessed via the Hepsia web hosting Control Panel. We guarantee that when you employ these two ways of communication, you'll get a reply within a maximum of an hour and that’s 24/7, including weekends and public holidays. In case you've used the website hosting services of other companies, even large ones, you'll be able to compare the response time since it often takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS
Every virtual private server
package that we provide includes 24/7 customer and tech support, so if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you'll be able to contact us at any moment, even holidays and weekends. For your convenience, we offer different means of communication - phone support with several local numbers worldwide, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues because it'll be easier to keep track of what's going on. The maximum warranted reply time for all of the email messages and tickets is one hour, however it rarely takes that long to receive help. If you obtain the Managed Services upgrade that we offer, our admins will also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Hosting
When you obtain a dedicated server
from us, you will be able to contact us anytime using several channels and the max time that you will need to wait for a reply is approximately one hour, so you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you can open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any general questions or you would like to learn more about our hosting solutions before you order, you may also use our live chat or you can call one of the local telephone numbers that we have in various countries worldwide. In the event that you need help with third-party software that you are unable to set up or run effectively, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.